Leading Catalog and Internet-Retailer Ensures Optimal IT Performance with Heroix Longitude

Hanover Direct Applauds Longitude’s Ease of Use, Quick Time to Deployment and Breadth of Proactive Monitoring and Reporting Capabilities

Newton, MA - October 10, 2007 - Heroix, a leading provider of agentless, multiplatform application performance and network monitoring software, today announced that Hanover Direct, a provider of quality, branded merchandise through a portfolio of catalogs and e-commerce platforms, is utilizing Heroix Longitude to cost effectively and proactively manage their organization’s IT performance monitoring and reporting requirements.

Using Heroix Longitude, Hanover Direct is able to automatically consolidate and correlate application, server, network, Service Level Agreement (SLA), and IT infrastructure performance metrics to help bring clarity to their complex information technology environment and to ensure optimal business performance.

“Our business is all about conducting business via the Web,” said Jason Valli, System Engineer. “With popular brand sites such as Domestications, The Company Store, and Company Kids receiving in excess of eight million hits per day, it is critical for us to ensure our IT infrastructure can meet user volumes and transaction requirements. Heroix Longitude’s customized real-time dashboards, reports, alerts, user experience monitoring, and SLA capabilities enable us to consistently have a clear view of how well our IT environment is functioning and better serve our clients’ needs.”

Real time and historical trending data provides Hanover Direct insight as to the health of their IT environment and helps Hanover Direct quickly pin point exactly where performance problems reside. “We no longer have to wade through reams of event data to understand what is happening,” said Valli. Longitude also allows organizations to customize reports, schedule them, and make them available to various members of the organization.

“We have automated the mundane tasks affiliated with monitoring our web servers, disk space, CPU utilization, events, and trend reporting and can at any point identify what is happening throughout our IT environment,” continued Valli. “We now have constant access to the intelligence necessary to easily isolate the root source of the problems.”

With some manual functions now automated using Longitude, Hanover Direct is able to refocus resources on more strategic issues. “Longitude helps us bring clarity to our complex IT issues,” said Valli. “It provides us huge time saving gains, and allows us to obtain a more accurate look at system state. Furthermore, by using Longitude we eliminate the chance of any human errors. Longitude collects all the data we need to proactively monitor and manage performance problems before they affect our business.”

About Heroix
Heroix delivers award-winning application performance and network monitoring software products that help organizations optimize the availability and performance of applications, databases, systems, and IT infrastructure running across multiple platforms. Today, with a presence in over 40 countries, Heroix has delivered performance management solutions to more than 1,000 organizations worldwide, including Arrowsight, Fallon Clinic, Kaiser Permanente, Honeywell, Tembec, Motorola, Inc., and Young Broadcasting.