- August 1, 2006 – Heroix, a leading provider of application performance management software, today announced that Bunker Hill Community College is using Heroix Longitude, an agentless performance monitoring and reporting product, to optimize the performance of IT resources and improve the productivity of faculty and students.
Heroix Longitude was designed to help organizations address strategic IT performance issues, and is aimed at helping customers easily comprehend the business impact of technology performance problems, anticipate user and management requirements, and reduce the time required to resolve IT problems. Longitude's agentless architecture provides the comprehensive coverage and robust features normally associated with higher priced, more complex, agent-based performance monitoring software, with much quicker deployment and lower Total Cost of Ownership (TCO).
"We looked at numerous other performance monitoring products but chose Longitude because it was easy to install and use, and gave us the best monitoring value for our investment," said Bret Moeller, CIO at Bunker Hill Community College where Longitude is used to manage their 1,000 user network. "Longitude gives us insight into performance problems that affect our systems and enables us to proactively monitor our entire infrastructure - business applications, email, databases, print servers, file servers, firewalls, routers, and switches. The breadth and depth of Longitude allows us to avert problems before users are affected, fulfill our service level obligations, and better serve our 8,000 student population."
With the implementation of Longitude, Bunker Hill Community College's IT organization is able to quickly prioritize and resolve technology performance issues. This has resulted in a more proactive approach to managing the organization's IT resources and is saving their IT staff hundreds of hours per year, resulting in significant costs savings and improvements in application and system availability.
"Prior to using Longitude, users would often notify us of problems before we knew there was an issue," said Moeller. "And, finding a problem's root cause was often frustrating and time consuming. Now, with Longitude we are proactive and know ahead of time how our performance is trending. Using Longitude's SLA capabilities we are automatically alerted when specified performance metrics are not being met. We now have a thorough understanding of how well our entire technology environment is operating and can ward off problems before they impact our business."
Longitude's reporting capabilities provide value across the organization. The organization's CIO, networking team, enterprise resource planning manager, technical support staff, CFO and president rely upon the reporting data. The data produced by Longitude's reports often influence business planning and IT purchase decisions. IT staff can review real-time dashboards and historical reports to obtain a high level view of performance metrics. Drill-down capabilities allow IT staff members to gain access to specific technical details - making it easy to isolate the root cause of performance issues.
"Armed with up-to-date, reliable data, we can now make more informed, more educated decisions - resulting in improved faculty and student productivity," added Moeller.
About Heroix
Heroix delivers award-winning software products that help organizations optimize the availability and performance of applications, databases, systems, and IT infrastructure running across multiple platforms. Today, with a presence in over 40 countries, Heroix has delivered performance management solutions to over 1,000 organizations worldwide, including Horizon Lines, Kaiser Permanente, Fallon Clinic, Honeywell, Tembec, Motorola, Inc., and Boston Sand & Gravel Company.
