Service Level Agreement Monitoring & Reporting

Service Level Agreements

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Longitude® Service Level Agreements (SLAs) allow you to monitor and assess the performance of anything from a single entity to a multi-tiered application or business service. If the IT department has contractual obligations for service levels, Longitude’s SLAs can help ensure and document compliance. SLAs are particularly useful for correlating user experience metrics (as measured via Longitude’s synthetic web transaction facility) with the underlying infrastructure components that support the associated business service. Service Level Agreements are defined in terms of service availability and performance, answering the questions:

• What percentage of the time was the service available?
• How was the service performing?
• What is the root cause of outages and degradations in performance?

SLA Dashboards and Reports

Longitude’s SLA Dashboard provides up to the minute displays of SLA performance, with pinpoint drilldown to investigate shortfalls in compliance. Historical reports are also available. When an SLA indicates an issue, you can make reporting more informative for stakeholders by commenting on extenuating circumstances or documenting the actions taken to resolve the problem. Likewise, you can document changes in IT infrastructure – such as upgrading the CPU or doubling the memory in a web server – and then measure the resulting effects on SLA performance.

About Longitude

With Longitude you get the best of both worlds – agentless software that’s not only affordable and easy to install and use, but gives you the kind of comprehensive application and server performance monitoring that you’d expect from high end agent-based software. Longitude monitors hundreds of vital performance metrics, alerts you to problems, takes any corrective actions you specify, and generates reports and graphs that demonstrate just how well your operating system, databases, web servers, messaging, and J2EE applications are performing. Best of all, everything is presented in dashboard views that let you drill down to investigate problems and find answers fast.

In keeping with its robust functionality, Heroix Longitude scales with ease. It’s equally adept at monitoring a few servers or many. And unlike some other agentless solutions, Longitude is totally self-contained with no prerequisites for layered software. You won’t have to install extra software, nor will you get stung by unexpected costs such as additional database, report writer, and runtime license fees. In most cases, Longitude can be deployed in about 15 minutes!